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Create a Family Portal Account and Multi-Factor Authentication

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FACTS SIS Multi-Factor Authentication Process

For first time FACTS SIS users, use these instructions to create your Family Portal account and establish your Multi-factor authentication option. 

Example images
District Code example Create account invite example Multi-factor example  
Sign in page. Email to create an account with Register button.
 MFA options page.
Login Information
Fields  Descriptions
Username

There are no significant restrictions, but spaces are not allowed. You may use your email address as your username or create a unique username. 

Note

If you share an email address with someone else, you must create a unique username. 
Password Password requirements: 
  • Passwords must not start or end with a space
  • Contain at least 12 characters long
  • Contain at least one letter
  • Contain at least one number
  • Include at least one special character
  • Passwords must not include any invalid special characters
  • Passwords are case sensitive
Personal Information
Fields  Descriptions
First Name

Type your first name.
Preferred First Name

You may type a preferred first name.
Last Name

Type your last name.
Email Type your email.
Phone Numbers Type your phone number. 
Phone Authentication
Fields  Descriptions
Authentication Questions These are used to authenticate your account when you contact FACTS with questions.
Email verification method
Steps Example verification code
  1. Click Use email.
    • If only one email address is stored on your profile, the authentication code is automatically sent.
    • If you have multiple email addresses saved to your profile, select the one where you'd like the authentication code sent. You must select the email address to which you want the code sent each time you attempt to log in.
  2. Click Send code.
  3. Open your email inbox to access your one-time use code.
  4. Type the code in the Verification code text box.
  5. Click Submit code. Multi-factor authentication is complete. 
 MFA verification code page.
Authenticator app method
  1. Click Use authenticator app.
  2. To register:
    • Using an authenticator app on your smartphone, scan the QR code or type in the code provided.
    • Using an authenticator app on your desktop, copy and paste the code provided.
  3. Type the Verification Code from your app to ensure the app is properly linked to your account.
  4. Click Submit code.
  5. You may print the recovery codes.
    OR
    Click Download recovery codes.
    • In the event you lose your device or cannot access your authenticator app, use these backup recovery codes to access your account and store them in a safe place. 
  6. Click Continue. Multi-factor authentication is complete. 
  1. Navigate to FACTSmgt.com, click Login Here.
  2. Click Family Portal Login.
  3. Type your school’s District Code, and click Create Account.
  4. Type your email and click Create Account.
  5. Open the email and click Register. 
  6. Complete the Username and Password requirements.
  7. Complete the Personal Information requirements.
  8. Select and answer two authentication questions, then click Save.
  9. Select and complete the process using the email verification method options.
    OR
    Select and complete the process using the authenticator app method options.
    • You may choose to receive a verification code by email or use your preferred authenticator app. FACTS does not require or limit which app you use.
Important

If you have a separate FACTS user account for Financial Aid Management or from another school that uses FACTS, verify that those credentials (username and password) did not autofill.

FAQs

See Multi-Factor Authentication Troubleshooting & FAQs for Families to review frequently asked questions and troubleshooting help.