About HubHelp
Our mission statement is Making educational dreams possible through service and technology. We live our mission statement by providing the best customer service and by offering empowering technology solutions such as HubHelp.
Knowledge base
HubHelp is a free online help site offered by Nelnet Business Services and its divisions.
Divisions include:
Nelnet Campus Commerce
FACTS Management
This site is designed to help answer questions and find product or system information.
How HubHelp works
HubHelp’s primary purpose is to provide our readers with concise, efficient information about our platforms and products. Search fields are located in each topic category to aid navigation, and both traditional search results and AI-generated responses are available.
Feedback is critical to ensuring our content meets users' needs and to improving our knowledge base. Authenticated users can leave written feedback at the site or page level, and all users can rate pages as helpful or not helpful.
A Nelnet company
Nelnet Business Services is a division of Nelnet, one of the nation's leading education planning and finance companies.
Site icons
Many icons used to represent specific categories or guides were used in whole or in part from images available for free use on freepik.com.