Contact Support
| Service | Contact Information | Chat Available? |
|---|---|---|
| Student Information / Family Portal | Contact your school for support | NA |
| FACTS Payment Plans and Billing | 866-441-4637 facts-nbsCustomerSupport@factsmgt.com |
Monday-Friday 8 am - 5 pm, Central Time* |
| FACTS Grant and Aid | 866-315-9262 info@factstuitionaid.com |
Monday-Friday 8 am - 5 pm, Central Time* |
| FACTS Australia | support@factsmgt.com.au | NA |
*To access chat, you must be signed in to the FACTS Financial Management platform.
| Service | Contact Information | Chat Available? |
|---|---|---|
| Enterprise Payment Plans & Billing | 800-609-8056 ecashier@nelnet.net |
Monday-Friday 8 am - 5 pm, Central Time* |
| QuikPay Payment Plans & Billing | 888-470-6014 | NA |
| Refunds | 888-470-6014 | Monday-Friday 8 am - 5 pm, Central Time* |
*To access chat, you must be signed in to the Enterprise Payment Plans & Billing platform.