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Access Family Experience

Family on couch smiling.

Family Experience Login Process

Upon log in with Multi-Factor Authentication (MFA), follow these steps to access Family Experience.

Example images
District Code example Sign In example Multi-factor example  
Sign in page. SIS Credentials page to type username and password. MFA options page.
  1. Navigate to FACTSmgt.com, then click Family Portal Login.
  2. Type your school’s District Code, then click Next.
  3. Sign in with your existing username and password for the Family Portal. 
    If you have not set up Multi-Factor Authentication (MFA), you’ll be prompted to complete it during login. 

Navigate Family Experience

The dashboard displays a menu on the left side that opens common areas in new tabs. Only relevant products enabled for the school are visible. Select a card from the dashboard to view or complete tasks.

Left Menu items
Menu item Where the item opens
Admissions To return to the Family Dashboard, use the original tab in your browser.
Billing Financial Home
Student Student Home in the current SIS Family Portal
School School Home in the current SIS Family Portal for school-wide announcements and resources
Family Family Home in the current SIS Family Portal
Admissions Cards

Admissions is presented as a card-based experience, grouped by student and stage in the process. Families can see all students and applications at once, quickly understand what is in progress vs. complete, then take action directly from the dashboard.

Card Description
Application Cards (Admissions Step 1)

Application cards display all Admissions applications for each student.

Each Application card shows:

  • Student name and grade
  • School year
  • Application status

Available actions:

  • Start new application
  • Continue an in-progress application
  • Delete an application (when applicable)
  • Download a completed application
Enrollment Cards (Admissions Step 2)

Enrollment is part of Admissions and is shown as a separate section to clearly distinguish enrollment actions from applications.

Each Enrollment card shows:

  • Student name
  • School year
  • Enrollment status

Available actions:

  • Start Enrollment
  • Continue an in-progress enrollment
  • Download a submitted packet
  • Decline enrollment (if enabled)

Selecting an action takes families directly to the Enrollment packet.

Checklists Cards

Available configured checklists display outstanding tasks for each student.

Financial Aid Cards

Families can see all students and applications at once, track Financial Aid application status, then complete required Financial Aid tasks directly from the dashboard.

Card Description
Financial Aid Cards 

Financial Aid cards display all Financial Aid applications for each student.

Each Financial Aid card shows:

  • Student name and grade
  • School year
  • Application status (In Progress or Complete)

Available actions:

  • Apply for YYYY-YYYY
  • Continue an in-progress application
  • Delete an application (when applicable)
  • Download a completed application
Award Cards

Award cards display all awards for each student.

Each card shows:

  • Student name and grade
  • Award status
  • Award year
  • Notification date

Available actions:

  • View the award
Billing Cards
Card Description
Payment Plans Cards 

Payment Plans cards display Payment Plan information for each school year.

Each card shows:

  • Student name and grade
  • School year
  • Payment Plans status
  • Next payment
  • Payment due date

Available actions:

  • Set up payment plan
  • View details
  • Make a payment
Incidental Charges Cards

Incidental Charges cards display Incidental Billing information for each school year.

Each card shows:

  • School year
  • Status
  • Amount due
  • Payment due date

Available actions:

  • View details
  • Make a payment
Prepay Accounts Cards

Prepay Accounts cards display information for each prepay account.

Each card shows:

  • Balance
  • Student name and grade, if applicable
  • School year
  • Account status
  • Negative or Low Balance alerts, if applicable

Available actions:

  • View details
  • Add funds
General Information Cards

Cards:

  • Financial accounts
  • Agreement confirmations
  • Profile

Available actions:

  • Manage accounts
  • View documents
  • Manage profile