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Access the Family Portal and Multi-Factor Authentication

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FACTS SIS Multi-Factor Authentication Login Process

Upon first log in with Multi-Factor Authentication (MFA), follow these steps to access the Family Portal.

Example images
District Code example Sign In example Multi-factor example  
Sign in page. SIS Credentials page to type username and password. MFA options page.

Email verification method
Steps Example access code
  1. Click Begin.
  2. Click Use email.
    • If only one email address is stored on your profile, the authentication code is automatically sent.
    • If you have multiple email addresses saved to your profile, select the one where you'd like the authentication code sent. You must select the email address to which you want the code sent each time you attempt to log in.
  3. Click Send code.
  4. Open your email inbox to access your one-time use code.
  5. Type the code in the Verification code text box.
  6. Click Submit code.
  7. Select and answer two authentication questions.
  8. Click Save to log in to your account. 
 MFA verification code page.

Authenticator app method
  1. Click Begin.
  2. Click Use authenticator app.
  3. To register:
    • Using an authenticator app on your smartphone, scan the QR code or type in the code provided.
    • Using an authenticator app on your desktop, copy and paste the code provided.
  4. Follow the remaining setup prompts in your authenticator app.
  5. Type the Verification code from your app to ensure the app is appropriately linked to your account.
  6. Click Submit code.
  7. You may print the recovery codes.
    OR
    Click Download recovery codes.
    • In the event you lose your device or cannot access your authenticator app, use these backup recovery codes to access your account and store them in a safe place. 
  8. Click Continue, and the multi-factor authentication is complete. 
  9. Wait for the system to redirect you.
    OR
    Click Continue.
  10. Select and answer two authentication questions.
  11. Click Save to log in to your account.
  1. Navigate to FACTSmgt.com, click Family Portal Login, enter your school’s District Code, and click Next.
  2. Sign in with your existing FACTS SIS username and password for the Family Portal.
Important

If you have a separate FACTS user account for Financial Aid Management or from another school that uses FACTS, verify that those credentials (username and password) did not autofill.

  1. If you have not set up Multi-Factor Authentication (MFA), you’ll be prompted to complete it during login. You may choose to receive a verification code by email or use any authenticator app of your preference. FACTS does not require or limit which app you use.
  2. Select and complete the email verification method options.
    OR
     Select and complete the authenticator app method options.

FAQs

 See Multi-Factor Authentication Troubleshooting & FAQs for Families to review frequently asked questions and troubleshooting help.