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FACTS SIS Multi-Factor Authentication Login Process

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FACTS SIS Multi-Factor Authentication Login Process

Upon first log in with Multi-Factor Authentication (MFA), follow these steps to access the Family Portal.

Example images
District Code example Sign In example Multi-factor example  
Sign in page. SIS Credentials page to type username and password. MFA options page.

Email verification method
Steps Example acces code
  1. Click Begin.
  2. Click Sign Up Using Email.
    • If only one email is stored on your profile, the authentication code will automatically be sent there.
    • If you have multiple email addresses saved to your profile, select the one where you'd like the authentication code sent.
  3. Click Send Code to Email.
  4. Check your email inbox to access your one-time use code.
  5. Type the provided code in the Authentication Code text box.
  6. Click Submit.
  7. Choose two authentication questions and provide answers.
  8. When finished, click Save to log in to your account. 
 MFA verification code page.

Authenticator app method
  1. Click Begin.
  2. Click Sign Up Using App.
  3. To register:
    • Using an authenticator app on your smartphone, scan the QR code or type in the code provided.
    • Using an authenticator app on your desktop, copy and paste the code provided.
  4. Follow the remaining setup prompts in your authenticator app.
  5. Once completed, return to the MFA setup screen and click Next. 
  6. Enter a Verification Code from your app to ensure that the app is appropriately linked to your account.
  7. Click Next.
  8. Select Print.
    OR
    Download.
    • In the event that you lose your device or cannot access your authenticator app, these backup recovery codes can be used to access your account and should be stored in a safe place. 
  9. Click Next. Multi-factor authentication is complete. 
  10. Click Next to choose authentication questions and answers.
  11. Choose two authentication questions and provide answers.
  12. When finished, click Save to log in to your account.

  1. Navigate to FACTSmgt.com, click Family Portal Login, enter your school’s District Code, and click Next.
  2. Sign in with your existing FACTS SIS username and password for the Family Portal.
Important

If you have a separate FACTS user account for Financial Aid Management or from another school that uses FACTS, verify that those credentials (username and password) didn't autofill.

  1. If you have not set up Multi-Factor Authentication (MFA), you’ll be prompted to complete it during login. You may choose to receive a verification code by email or use any authenticator app of your preference. FACTS does not require or limit which app you use.
  2. Select and complete the email verification method options.
    OR
     Select and complete the authenticator app method options.

FAQs

Review some frequently asked questions. 

I'm having login issues, what should I do?  
  • Clear your browser cookies and cache.
  • Log completely out of your account before trying again.
How  do I change the MFA Method, Username, Email, or Authentication Questions?

You may update your MFA method:

SIS User Options screen.  

  1. Sign in to Family Portal.
  2. Click on your initials.
  3. Select My Profile – Privacy.  
      • You may contact FACTS Payer and Applicant Services at 866-441-4637 for assistance.