HubHelp Updates Archive

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Learn about changes made to improve our user experience, site fixes, and updates.

December 2025

Type of Change	Detail	Location	Audience
Enhancement	HubHelpAI delivers a search response as a single block rather than generating it line by line.	Search Results Page	All users
Enhancement	The feedback banner has been updated with a new background color, icons, and hover effect to improve visibility. The icons and hover effect were updated in mobile and anonymous views.	Article pages	All users
Bug Fix	The Helpful Links menu has been updated to resize based on its content rather than a fixed height.	Helpful Links menu	All users

November 2025

Type of Change	Detail	Location	Audience
Enhancement	Remove the requirement to sign in to view public-facing content Add a sign-in link to all pages for anonymous viewers Add custom headers for seated, unseated, and anonymous viewers Hide share options from anonymous viewers Update deep linking for public-facing pages to remove authentication Remove "contact documentation" link for anonymous users Add a page access flag feature to identify public-facing content	All pages	All users

August 2025

Type of Change	Detail	Location	Audience
Bug fix	Table of Contents has been adjusted so that it will not extend past the page length when the contents list is too long. A secondary scroll bar is available.	All pages that contain a TOC	All users
Enhancement	A global expand/collapse button has been added to all pages that contain at least one expandable list item. In addition, all expanders will open with Ctrl+F.	All article pages	All users
Style change	Callouts (Note, Important, Tip, Troubleshooting, Premier) have been restyled with background colors to make them more visible.	All article pages	All users

July 2025

Type of Change	Detail	Location	Audience
Enhancement	Removed functionality that automatically opened the feedback text box when a rating icon was clicked. Changed the collapse button text to hide feedback. The last rated date and time are displayed if the user has clicked one of the rating icons.	All article pages	All users
Enhancement	HubHelpAI is an AI-powered search assistant. Users can input a search query and receive a text-based response in addition to traditional search results.	Search Results page	All users

February 2025

Type of Change	Detail	Location	Audience
Enhancement	The Table of Contents (TOC) has been redesigned to flow with users as they scroll down the page rather than remaining at the top of the article. TOC contents are displayed in a side tray that opens or collapses when the arrow icon is clicked.	Any page with a Table of Contents	All users

January 2025

Type of Change	Detail	Location	Audience
Enhancement	The HubHelp sign-in screen has been updated to move the SSO sign-in options from the drop-down menu to individual buttons above the username field. There is no change to functionality.	Sign in page	All users

October 2024

Type of Change	Detail	Location	Audience
Bug fix	Certain article icons were displayed in error within learning paths and learning outlines.	Learning Paths and Learning Outlines	All users

August 2024

Type of Change	Detail	Location	Audience
User access	Users with editing rights in HubHelp can now access the site via SSO rather than direct login.	All pages	Editors
Bug fix	Icons for callout templates (notes, tips, etc.) were not displaying when a page was exported to pdf. This has been fixed.	Article pages	All users
Style change	We added a View pages button to learning paths to make it more intuitive that it is a list that can be expanded.	Pages that contain a Learning Path	All users
New templates	There are new templates for a single expander and a simplified checklist.	Page editor > templates	Editors and Admins

June 2024

Type of Change	Detail	Location	Audience
Site style change	HubHelp was updated with new icons, colors, and a simplified sign-in screen.	All pages	All users
Guide tab link creator	A new form has been added to the Resource Center Form Library to assist associates in sharing links to specific tabs within guides in the Enterprise/FACTS Financial Management, FACTS SIS, or internal documentation areas. The form creates a shareable link that ensures users log in via Single Sign-On (SSO) in the appropriate application before being directed to the specified tab.	Resource Center	NBS Associates
Enhanced function	Searching in the glossary includes both terms and definitions. Previously it only searched terms. A new form has been added to make it easier for users to suggest a new term or request a modification of an existing term or definition.	Glossary	All users
Display change	The icons and page titles on category pages are smaller to improve display and navigation.	Category pages	All users
Minor display changes	Small changes were made to correct spacing/display issues for the Back to top button and Feedback.	Article pages	All users

May 2024

Type of Change	Detail	Location	Audience
Scheduled publishing	Editors can now select future dates for pages to publish or unpublish.	All pages	Editors and Admins
Style change	Learning path navigation has been restyled to reduce the size and improve visibility. The block now has a white background and the text and spacing have been reduced slightly.	Learning path pages	All users

April 2024

Type of Change	Detail	Location	Audience
Icon Gallery	We've added an icon gallery for the FACTS Family Custom app that allows users to download single icons or a .zip file of all the icons in a gallery.	FACTS Family Custom	Family Custom app users and internal associates
Display change	Page type icons have been removed from guide tabs and learning path articles. The title display is smaller and extra white space has been removed. Font color is now consistent across category and guide tab displays.	All pages	All users
Content template	Guide tabs that contain only internal facing content can be styled to identify it as internal only and hidden from external users by adding a content template to the page and following the instructions provided.	Guide pages	Content team members
Content template	Content team members can select a content template to auto-expand Learning Paths on an existing guide or article. This functionality was already present on a new page template.	All guide and article pages	Content team members
Page level rating and feedback location	The page level rating and feedback options previously displayed when the user reached the end of the article content. In the new location, the rating and feedback options are always visible at the bottom of the screen rather than the end of the page contents.	All article pages	All users

March 2024

Type of Change

Detail

Location

Audience

Style change

Client facing content that contains internal only notes:

PDF: Internal-only content on external articles will no longer display when generating PDFs.
Article display: Rather than orange text, an orange border displays along the left side of the content and the background is shaded to improve visibility.

All article pages

Internal associates

February 2024

Type of Change	Detail	Location	Audience
Fix	Duplicate sign in elements displayed on the Home page in error for Community members.	Home page	Community members (institution users and NBS viewers)

January 2024

Type of Change	Detail	Location	Audience
Menu change	Home page search will default to All Categories so that users can start a search without picking a category first. If the user only has one category available, home page search will default to that category (existing functionality).	Home page	All users
Fix	User Menu that was temporarily hidden from community members now displays as usual. Users with a manual login may change their password via My Preferences in the User Menu.	User name and/or icon	Community members (institution users and NBS viewers)
Form Library	New module in the Resource Center to house various forms for associates.	Resource Center	Internal associates
Link change	What's New link now displays HubHelp Updates instead of the prior What's New page that has been retired.	Header link and Side menu	All users
Content move	Content for School Site, FACTS Giving, and FACTS Family Custom appear on the home page rather than nested under Additional FACTS Products.	Home page	K12 institution users and Internal associates
Search results classification	Associates can filter search results by the Target Audience Classification.	Resource Center	Internal associates
Page attachments	Editors can see if an article has images or files attached.	All article pages	Editors

December 2023

Type of Change	Detail	Location	Audience
Orientation Series	Series of videos for new HubHelp users: Understand Site Features Understand Page Features Improve Your Search	Resource Center	All users
Feature alerts	Messages displayed to alert users to key features: Table of Contents Page level feedback Sharing options	All article pages	Users who have not used these features in the last 120 days
Editor help	List of dekiscript for: Page Summary, Categories, Guides, Banners	Resource Center	Editors
Reminder	Message displayed when internal users click Leave Feedback: When users cannot find answers to technical questions in HubHelp, submit a request to Product through the Ask an Expert process.	Nelnet Campus Commerce and XLR8 pages	Internal associates